Terms of service

Terms of Service – Zahra Maham

Welcome to Zahra Maham. These Terms of Service ("Terms") govern your use of our website and all related services. By accessing our store, placing an order, or interacting with any of our services, you agree to be bound by these Terms and our Privacy Policy.

Please read carefully, as these Terms outline important legal rights, responsibilities, and limitations.

1. About Zahra Maham

Zahra Maham ("we", "us", or "our") operates this website and the related online store, providing access to our curated collections of handcrafted fabrics and ready-to-wear clothing. We are proudly powered by Shopify, enabling a secure and seamless shopping experience.

2. Eligibility and Account Responsibility

By using our services, you confirm that you are at least the age of majority in your region or are accessing our services under the supervision of a parent or guardian.
You agree to provide accurate, complete, and current information when creating an account or placing an order. You are solely responsible for all activities conducted through your account and for maintaining the confidentiality of your credentials.

3. Product Accuracy and Availability

We strive to ensure that all product descriptions, images, and details are accurate. However, due to device display variations, colors and textures may appear differently. Zahra Maham reserves the right to update product descriptions, pricing, and availability without notice. We may discontinue or limit products at any time.

4. Orders and Cancellations

Your order is an offer to purchase. We reserve the right to accept, modify, or cancel any order for any reason. Orders are not confirmed until payment is processed and you receive an order confirmation email.
To ensure quick processing, cancellations or edits may not be accommodated once an order is placed. For any concerns, please reach out via WhatsApp at +92 313 7653199.

5. Pricing and Billing

Prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. Prices do not include shipping, taxes, or any additional duties, unless specified.
We accept major credit/debit cards and other payment methods as provided at checkout. You agree to provide accurate billing and payment information and authorize us to charge your selected payment method.

6. Shipping & Delivery

We deliver nationwide across Pakistan via PostEx, TCS, Leopards Courier, M&P, and Trax.

Orders under Rs. 10,000: Flat shipping rate of Rs. 249
Orders Rs. 10,000 and above: Free shipping

Processing time: 1–3 business days
Estimated delivery time: 5–7 working days after dispatch

We are not liable for courier delays or events beyond our control. Risk of loss passes to you once the parcel is handed over to the courier.

7. Intellectual Property

All content on this website—including images, designs, logos, and product details—is the property of Zahra Maham or its licensors and protected by applicable laws. You may not reproduce or use our content without written permission.

8. Third-Party Services

We may offer access to tools or links provided by third parties. Zahra Maham is not responsible for the accuracy, performance, or content of these third-party tools or websites. Use them at your own discretion.

9. Relationship with Shopify

Zahra Maham is hosted on Shopify. Shopify is not responsible for our transactions, products, or any aspect of your experience. All purchases are made directly with Zahra Maham.

10. Feedback and Reviews

By submitting feedback, reviews, or any content, you grant Zahra Maham the right to use, reproduce, and display this content for business purposes. You are solely responsible for the content you provide.

11. Errors and Omissions

Despite our best efforts, product or pricing errors may occasionally occur. We reserve the right to correct such errors and cancel affected orders at any time.

12. Prohibited Use

You agree not to use our services for any illegal, harmful, or abusive activities. We reserve the right to restrict or terminate access if these Terms are violated.

13. Termination

We may suspend or terminate your access to our services at any time, without notice, for any breach of these Terms. Certain clauses, such as those on intellectual property, limitations of liability, and indemnity, will survive termination.

14. Disclaimer of Warranties

Our products and services are provided "as is" and "as available". We do not guarantee uninterrupted, error-free service or exact product replication from images. Use is at your own risk.

15. Limitation of Liability

Zahra Maham is not liable for indirect, incidental, or consequential damages arising from your use of our services or purchases.

16. Indemnification

You agree to indemnify and hold Zahra Maham harmless from any claims or liabilities resulting from your use of our site, breach of these Terms, or violation of third-party rights.

17. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes shall be resolved under the jurisdiction of the courts where Zahra Maham is headquartered (Karachi, Pakistan).

18. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page. Continued use of our site after changes are posted means you accept the updated Terms.