Return & Refund Policy – Zahra Maham

At Zahra Maham, customer satisfaction is at the heart of everything we do. If you're not fully satisfied with your purchase, we’re here to help.

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14-Day Return & Exchange Policy

We offer a 14-day return and exchange window from the date of delivery. To be eligible:

• Items must be unused, unwashed, and in their original condition and packaging.

• A valid proof of purchase is required.

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Customized & Made-to-Order Items

Please note that customized products, including made-to-measure or altered pieces, are non-returnable and non-exchangeable under any circumstances.

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How to Request a Return or Exchange

For return or exchange requests, please contact us on WhatsApp at +92 313 7653199 within 14 days of receiving your order. Our team will guide you through the process.

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Refunds (if applicable)

Refunds are only offered in cases where:

• The product is defective or incorrect.

• An exchange is not possible due to product unavailability.

Refunds will be processed to your original payment method within 7–10 working days after the returned item is inspected and approved.

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Shipping Charges

• Original shipping fees are non-refundable.

• Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.

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For any questions or assistance, we’re just a message away on WhatsApp: +92 313 7653199.